Frontline domestic and family violence (DFV) support services are now available seven days a week in the heart of Greater Springfield, following the opening of the new HOPE Hub at Orion Springfield Central.
The hub officially opened to the public on 1 June 2026, following a ministerial unveiling several days earlier. On 26 May, state leaders and community partners gathered at Orion Springfield Central to cut the ribbon on the purpose-built space, paving the way for staff onboarding and final preparations ahead of the public rollout.
Operated by Queensland charity Beyond DV, the Springfield facility marks the second HOPE Hub in the state and the first major delivery under a $7.8 million, five-year investment package. The funding rollout will ultimately see three new hubs established across Queensland over the coming years.
Low-stigma, high-access support
Placing the specialized recovery hub inside a bustling retail precinct is a deliberate strategy designed to lower barriers for people seeking help. For victim-survivors navigating complex or unsafe domestic situations, visiting a major shopping centre is vastly easier and safer than walking into a dedicated service agency or police station.
The service directly targets the Springfield-Ripley corridor, which remains the fastest-growing residential footprint in Queensland. The rapid population influx has historically outpaced the delivery of localized social infrastructure, making the addition of a centralized crisis and recovery asset a critical milestone for the expanding region.
The layout features a welcoming reception area, private consultation rooms for sensitive casework, a dedicated training room, and an outdoor balcony breakout area. The facility is fully staffed across all seven days by a dedicated team, including a trained counsellor, a receptionist, and a program coordinator.
“Having the Springfield HOPE Hub located within Orion Springfield Central helps make support more visible, approachable and accessible for people who may otherwise never seek assistance,” said Beyond DV Founder and Managing Director Carolyn Robinson.
“The model is designed to remove barriers by creating a safe environment where people can walk in, ask questions, seek advice and access practical help.”
A comprehensive framework for recovery
The hub delivers free, confidential wrap-around support that spans immediate crisis response and long-term rebuilding programs. Community members can access trauma-informed counselling, legal and health advocacy, housing assistance, and financial guidance through specialized “Money Clinics.”
The service framework mirrors the highly successful pilot program at Carindale, which opened in March 2022 and has since logged more than 6,000 community interactions. Experience from the Carindale site shows that these hubs also serve as vital conduits for law enforcement; police officers frequently utilize the trauma-informed environment to conduct sensitive victim interviews when individuals feel unsafe speaking at a station.
Mirvac Orion Springfield Central Portfolio Manager Melanie Hodge expressed pride in the partnership, noting that hosting the space allows the precinct to leverage its position as a central community destination to make a genuine difference in families’ lives.
Support beyond the hub
The rollout of local support infrastructure coincides with stricter enforcement mechanisms active across the state. Under updates to the Domestic and Family Violence Protection Act 2012, Queensland Police have been utilizing Police Protection Directions (PPDs) since 1 January 2026. These directions allow field officers to issue immediate, on-the-spot protection orders lasting up to 12 months against perpetrators, eliminating the dangerous lag time spent waiting for a court date.
Combined with community assets like the HOPE Hub, the parallel strategy aims to ensure that when a victim-survivor takes the initial step to reach out, immediate legal protection and long-term recovery support are both readily available.
Accessing assistance
The Springfield HOPE Hub operates seven days a week at Orion Springfield Central.
- Online Resources: Visit Beyond DV for service details, or click here for statewide support directories.
- Crisis Support: Anyone experiencing or at risk of domestic and family violence can contact the hub directly via Beyond DV. The national 1800RESPECT hotline is also available 24/7 on 1800 737 732. In an immediate emergency, always call 000.
Published 26-June-2026
