Elizabeth Gough, a 92-year-old Lifeline volunteer from Ipswich, has been nominated for the Australian of the Year Award for her four decades of dedication to crisis support.
The 92-year-old Ipswich resident has been a volunteer for Lifeline’s Crisis Support line, mentoring new recruits and helping thousands of callers struggling with issues ranging from loneliness to financial difficulties. Her contributions have been recognised widely, including her nomination as the 2025 Queensland Local Hero for the Australian of the Year Awards.
Four Decades of Service in Ipswich
Ms Gough began her volunteering journey with Lifeline nearly 40 years ago, driven by a desire to ensure that no one faces their struggles alone. Over the years, her dedication has made her a cornerstone of the Lifeline Ipswich community, where she has supported both callers and her fellow volunteers.
Known affectionately as “Auntie Elizabeth,” Ms Gough has mentored countless new crisis supporters at the Ipswich centre, running practice calls, providing one-on-one coaching, and offering encouragement to build confidence. Fellow volunteers admire her ability to adapt to modern technologies and her continued enthusiasm for learning.
Supporting the Ipswich Community Through Challenges
Ms Gough’s commitment to Lifeline extends beyond routine shifts. She has worked during particularly stressful periods, including the Christmas season, when many callers face heightened difficulties. She has noted that financial worries, family conflicts, and loneliness are common issues during the holidays, making support services especially vital at that time of year.
For Ms Gough, every call matters. She has shared that knowing she has helped even one person feel better during her shift makes her work meaningful. Her ability to empathise and listen has saved lives and inspired many in the Ipswich community.
Recognition for Outstanding Contributions
Ms Gough’s efforts have not gone unnoticed. In 2016, she was honoured for 32 years of service, and in 2024, she received the Mary Parsissons Outstanding Volunteer of the Year Award. These accolades celebrate her nearly 40 years of unwavering service, during which she has provided mentorship and leadership while remaining a steady voice of support for callers in crisis.
The Australian of the Year Awards nomination further highlights her impact, both in Ipswich and across Queensland, recognising her as a role model for resilience, compassion, and dedication.
Despite her long tenure, Ms Gough remains committed to her role, continuing to take shifts at the Lifeline Ipswich crisis centre and helping the next generation of volunteers succeed. Her enduring presence demonstrates the importance of community-focused support and the impact one individual can have.
Award Announcement on 25 January
Ms Gough’s nomination for the 2025 Queensland Local Hero will be decided during the Australian of the Year Awards ceremony on 25 January. The event will be broadcast live to the nation on ABC and iView as part of Australia Day celebrations.
Published 7-January-2025
